Refund Policy

When we refund, how to ask, and how cancellation actually works. Short and concrete.

1. Subscriptions (MCP, Pro)

• Cancel any time. Open your account page → Manage subscription → cancel. Cancellation stops the next renewal; you keep access through the period you've already paid for, and the key stops working at that end date (or earlier if you also ask us to close the account).
• 14-day money-back: within 14 days of your first payment on a brand-new subscription, email us and we'll refund that payment in full. You don't need a reason. After that, refunds are at our discretion — typically pro-rated for genuinely unused months, e.g. you bought annual but switched to monthly.
• Failed renewals: if a renewal can't charge, Polar retries a few times; if it really fails the subscription is treated as cancelled. We don't resurrect debt.

2. How to ask for a refund

1. Email support@proseify.xyz from the address on the account — if you can, add the Polar receipt link.
2. We reply within one business day confirming or asking anything missing.
3. Refund is issued back to the original payment method through Polar. Card networks make it take their time — usually 5–10 business days to appear. Nothing we can do to speed that half up.
4. On a refunded purchase, the API key is revoked within about 30 seconds of the refund being issued.

3. What we don't refund

• Time-based "I only used it a bit" appeals past the 14-day window, when the service was working fine.
• Cases where you forgot to cancel and the renewal went through after your pay date — we know this stings; the reminder email before each renewal is there to prevent exactly that.
• Dissatisfaction with a specific literary output. We're a tooling service: the AI, its prompts, and the editing are yours (see Terms §9).
• Accounts terminated for abuse of the Terms.

4. Chargebacks

Please talk to us before filing one. Every chargeback costs us a fee and pays out in your favour before we can respond — a refund request gets you the same money without the hassle. We may suspend accounts with unresolved chargebacks until the case closes.

5. EU / consumer rights

Nothing here removes any protection you have under your local mandatory law. If you're an EU consumer, you keep statutory rights that sit alongside (not instead of) this policy.

Related: Terms of Service · Privacy Policy